Thank you for purchasing the most exciting new product in the tourism industry! We're delighted to be working with you and we hope your team and your customers will love using Tineri.


In this section we've outlined the steps required to get ready for using Tineri.


Prepare Your Branding

If you haven't done so already, send us a transparent PNG format version of your logo. This is the logo that will appear on your app and which your customers will see.

Tell us what you want as your CMS URL - the format is yourcompanyname.tinericms.com.

Tell us what your primary corporate colour is, using the 6-digit HEX code.

Tell us who your administrator is (the main person in your organisation who is responsible for Tineri), and their email address.

Tell us your company's full contact details.

...and you're done!


Prepare Your Team

Identify which of your staff will be using Tineri. Tineri has 4 distinct roles:

  • Admin - the Tineri 'boss'!
  • User - senior staff who will be using Tineri


So you need to decide who is going to be in which role and prepare training accordingly.


Prepare Your Data

Tineri is not a data-heavy solution but there is certain information - hotels, guides and other suppliers for example - that needs to be uploaded. You can put this in manually; you can import it via Excel; or you can ask our data entry team in Goa to do it. Whichever way you choose, you need to prepare. You can also import your bookings via Excel, or we can upload them for you.


Prepare Your Customers

Your customers are probably used to getting their itineraries in PDF or Word format, and communicating with you by email, so you'll need to let them know you'll be using Tineri from now on, as a new - or supplementary - way of enjoying your tours. 


Prepare Yourself!

Learn as much as you can about Tineri by studying our Knowledge Base as you work your way through the CMS. If you get stuck, feel free to ask our support team for help. 


Now you're ready to begin using the CMS. Here are the initial steps to follow.


Branding

We’ve already set up your logo and colour scheme for you, but please check these (go to Company Settings/Profile) to make sure we’ve got it right. 


Users

If you’re reading this, you’ll already have an Admin account set up so you can log into the CMS. Now you need to set up accounts for the people in your organisation who are going to use Tineri - go to Company Settings/Users where you can either add them individually or do a bulk upload. Once you’ve got your users set up, you can set up Security Permissions.


Contacts

Contacts is where you store records for your different suppliers - guides, transportation etc - as well as your customers and your travel agent clients. Again you can either add these one by one, do a bulk import, or talk to us about outsourcing the initial data entry process.


Email Template

Here you can set up the email you send to your customers with the app download link. We’ve already set up a default one for you so you don’t really need to do anything, but if you want to make changes you can do so. You'll find a button namely "Edit Email Template" in the Company Profile form which is located inside Company Settings Main menu.


Accommodation

If you want the accommodation you provide to be displayed in the app, you can add descriptions and images here - again, either one by one or via bulk import.


Tineri Tips

Tineri Tips are little information pop-ups that you can include in your itinerary text and in apps.

Tineri Tips for Accommodation, Guides, Useful Contacts and Experiences are added automatically; everything else can be added or imported here. 


Images

You can upload images in bulk using the Media Library - and don’t forget to set your default images!


Now you’re ready to start adding bookings and getting your customers using the app! If you have any problems using Tineri, please contact us via the support form in the CMS or on odltineri@opendestinations.com.