As well as our Daily Survey feature, Tineri also enables you to put together more detailed end-of-tour surveys & questionnaires. The end of tour surveys is displayed in Tour Surveys menu:
The Tour surveys contain two tabs:
- Reports: You can see the data from your Tour Surveys in this area.
- Forms: New survey forms can be created/edited and assigned to bookings.
Reports
The user data can be filtered using 3 filters. They are by booking country, by traveller nationality, and by date range. You can select the appropriate filter and the data will be displayed accordingly.
Export
This data can be exported in excels for further analysis.
On the click of view, a detailed breakdown of the data according to each question can be viewed. If no user has replied to any of the questions then the question will not be displayed in the view.
On hover of each chart detailed information is displayed as shown below:
Forms
When u click on the forms tab a list of all Tour survey forms is displayed as shown below.
The list contains one default form which is applicable to all the bookings of organisation and rest are the booking-specific forms. Your default survey is automatically applied to all bookings. You can edit it by clicking Edit:
This is the default survey which is very general and so you can apply it to all bookings. You can edit the existing questions by deleting them or hitting the Edit icon that appears when you mouseover; or you can add your own questions using the different options present in the right tab:
Checkbox Group
It allows users to check multiple answers for a question.
Paragraph
It allows users to type a long paragraph as a response.
Number
It creates a numeric-only field.
Radio Group
Multiple choice field with only one possible selection.
Select
Creates a pull-down menu.
Text Area
It allows users to type a short text as their response.
To add new questions to a Survey, simply select the question type above and then drag & drop it to the point in the survey where you want it to be displayed, then click Edit:
Required
Flag this if you want to make responses mandatory.
Label
The question title.
Help Text
Enter an explanation to help users respond.
Options
Type in the various options here and add extras if you need them.
When done, click CLOSE. You will end up with something like the below:
To create a new survey from scratch, go to the End of Tour Survey Form page and click Add Entry:
Give your survey a name, assign it to the relevant bookings (this will then override the default survey for those bookings), and then add/edit your questions as above, and click Save.